Our carefully formulated products feature limited batches to ensure freshness and potency. Should an item become unavailable after your purchase, we will notify you within 3 business days with these gentle solutions: (1) priority access to our upcoming restock with similar natural benefits, (2) full refund processed immediately, or (3) store credit with 15% bonus value for your next wellness purchase. This approach reflects our commitment to quality ingredients and sustainable sourcing while ensuring your complete satisfaction with our natural formulations.
All prices are displayed in USD and final at checkout. We maintain transparent pricing for our premium natural ingredients and ethical sourcing practices. In rare cases of pricing discrepancies, we reserve the right to cancel orders and will notify you within 3 business days. For canceled orders, we offer a 20% discount code as compensation for the inconvenience, upholding our brand's integrity and commitment to fair value for quality natural skincare.
Each order undergoes careful quality verification and protective packaging to preserve our natural formulations. Processing typically takes 3-5 business days, extending to 5-7 business days during peak seasons. You will receive detailed tracking information via email once your package ships. For specialty items requiring additional preparation time to maintain ingredient integrity, estimated delivery windows will be clearly displayed during checkout to respect your expectations and ensure product effectiveness.
We utilize specialized shipping partners to ensure your natural skincare products arrive in perfect condition, protected from extreme temperatures. Domestic shipments typically require 10-18 business days after processing, while international deliveries may take 18-28 business days. All international packages include temperature-sensitive labeling and prepaid customs documentation with accurate product valuations to prevent delays - essential for maintaining the potency of our natural ingredients for our global community seeking gentle, effective skincare solutions.
We accept returns within 30 days of delivery for store credit or exchange to ensure you find the perfect natural solution for your skin. Products must be unopened and in original packaging with safety seals intact. Return processing may take 12 business days after we receive your package. For quality assurance and hygiene standards, all returned items undergo thorough inspection before approval. Personalized or opened skincare items are excluded from returns to maintain product safety and effectiveness for all our customers seeking natural rejuvenation.
All product formulations, ingredient combinations, educational content, and visual materials are protected intellectual property developed through extensive research into natural skincare. Unauthorized commercial use, including replication of our formulas or using proprietary information for third-party products, is strictly prohibited. We actively monitor and enforce these rights to preserve our brand's distinctive approach to gentle, effective natural skincare that promotes youthful vitality.
Our skincare specialists are available via email at [email protected] for any inquiries about product selection, ingredient benefits, or skincare routines. Response time is typically within 3 business days (may extend to 5 days during high-volume periods). For urgent matters regarding existing orders or skin sensitivity concerns, please include your order number in the subject line. We value thoughtful, personalized communication that matches our brand's gentle approach to helping your skin rediscover its natural youthfulness and radiance.
