At StyleRush, each skincare order receives careful attention to ensure the natural integrity of our formulations. Our gentle, plant-based ingredients require specialized handling, extending our processing time to 3-5 business days (longer than typical beauty retailers). During peak seasons, processing may take 5-7 business days to maintain our quality standards. Order cancellations are only possible within 24 hours of purchase by emailing [email protected]. After this period, your order enters our preparation phase and cannot be canceled, though our generous return window provides ample flexibility for your skincare journey.
We believe in the transformative power of our natural formulations. You may return unopened, factory-sealed products within 21 days of delivery (extended beyond standard beauty industry practices). For exchanges, we offer 30 days to account for the delicate nature of our bioactive ingredients during shipping. Initiate returns through www.stylerush.shop and select your preferred resolution. Please note: Opened skincare products and personalized regimen kits marked "Final Sale" cannot be returned for safety and hygiene reasons.
To maintain our premium quality standards and ensure product safety, returns must: (1) Remain in original, unbroken seals with safety stickers intact (2) Show no signs of use, temperature damage, or exposure to direct sunlight (3) Include all original packaging, including our protective botanical sleeves. Our quality team conducts thorough inspections upon receipt. Products failing our safety inspection will be returned to you within 10 business days with a detailed assessment report.
Refunds typically process within 10 business days after we receive and verify your return—this extended timeframe allows for our meticulous quality assurance checks to ensure product integrity. The refund amount excludes original shipping fees and any return shipping costs. For payments made through PayPal or credit cards, please allow an additional 3-5 banking days for the funds to reflect in your account, as this depends on your financial institution's processing times.
Customers are responsible for return shipping costs unless the return is due to our error (incorrect or damaged item shipment). We strongly recommend using insured, tracked shipping methods—StyleRush cannot assume liability for return packages lost in transit. For exchanges exceeding $200 in value, we provide prepaid shipping labels (the cost will be deducted from your refund if the label goes unused).
Report any quality concerns or damaged items within 7 days of delivery by emailing [email protected] with clear photographs or videos documenting the issue. We will arrange complimentary return shipping and prioritize your replacement (subject to availability) or issue a complete refund including original shipping costs. This exception to our standard policy reflects our commitment to delivering only the highest quality natural skincare experience.
Custom-blended formulations and personalized skincare regimens are final sale. For holiday season purchases (November 15 - December 24), our return window extends to January 15 to accommodate gift-giving timelines. Subscription box products follow separate guidelines—please consult your skincare consultant. StyleRush reserves the right to limit returns from customers demonstrating excessive return patterns (exceeding 40% of total orders) to ensure sustainable practices.
For return authorization or policy inquiries, contact our Skincare Support Team at [email protected] (we respond within 48 hours). Please include your order number and relevant photographs for damaged items. Visit www.stylerush.shop for live chat assistance during Central European Time business hours.
